|
 If not, our goal is to make your exchanges or return as easy as possible. Choose from the simple options listed below that best meets your needs. To request a RMA or RGA please click here Return Form to fill out the form for an exchange or return. We will respond as soon as possible with your RMA or RGA number along with return instructions. It doesn't matter if you purchased your merchandise from our web store, by phone or from one of our stores, simply visit any 4 Wheel Parts stores nationwide, with your original invoice to receive fast, courteous exchanges or returns service. Questions? Contact the retail store nearest you at (844) 276-6892 or find your store here - Store Locator Are you in a hurry for your new merchandise? No problem; choose our Rapid Xchange program. Simply call our sales department at 877-474-4821, prompt “2”, and they will place your order for the new merchandise right away. Even though they will need to charge you for that entire order, we will be happy to credit you back for the returned merchandise once we receive and inspect the original product. Shipping charges will apply to exchanges. If you have further questions about returns and exchanges, please visit one of the topic-specific pages below: If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified, and is complete, you may return all or part of the order to receive a full refund for the original purchase price of the product. Returns due to ordered wrong or no longer needed, that are not at fault of the seller, are subject to a 25% restock fee and return shipment paid by the buyer. The restock fee can be waived for store credit. Please fill out the return form and cooperate with the service team as they will reach out to gather vital information from you. Returns due to product issues, fitment errors, damaged, not as described, or other reasons where the description and fitment does not match what was inputted will be covered by the seller. We will provide a return label to get the product back to refund or exchange. Please fill out the return form and cooperate with the service team as they will reach out to gather vital information from you. All returns must have a documented RGA, or RMA (Returned Goods Authorization) number on the invoice. The RGA or RMA number will be provided by one of our Team members. The RGA or RMA number will be sent to you after your request has been submitted and has been approved. No returns can be processed without one. Clearance Special Order and made to order items are non-returnable. All sales invoices must be accompanied with your returns. Your original shipping, return shipping, and handling costs are non-refundable and are at your expense. We are not responsible for lost or damaged return shipments. We recommend you purchase shipping insurance to cover any shipping claims. Request a Return Once a return has arrived at the destinated warehouses it could take around 21 days to check in and evaluate. Once it has been evaluated your exchange or credit will be processed. - Shipping costs are nonrefundable.
- A Return Goods Authorization (RGA) must accompany all returns.
- All merchandise must be in original boxes and include all original packaging manuals and merchandise materials in order to avoid a restocking fee.
- Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
- Serial numbers cannot be altered.
- Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply.
- Any restocking fee we use will be a reflection on current market value. We do not support attempts to profit on pro-rate adjustments or price fluctuations.
- We are not responsible for any consequential damage to vehicles.
- Tires and wheels that have been mounted and or installed.
- Opened electrical items such as computers, Unichips, programmers, wiring kits, etc.
- Custom made floor mats, dash covers, seat covers, car covers or any item that has been monogrammed.
- Closeout or Clearance items.
- Snow Chains.
- Any item that has been custom painted.
- Custom mechanical products.
- Special ordered items.
If you are unsure about an order you wish to place for ANY reason, then please contact our sales department before you place an order. You may request a change or cancelation to your order, provided that the order has not been pulled packed and processed for shipment. We pride ourselves in trying to hold the fastest processing and shipping times for in stock items. We will not be held liable if you decide you no longer need the item or ordered wrong after an order has already been processed. Backorder, preordered, and items being shipped from the manufacturer may be subject to a 5% cancellation fee. This is often due to fees charged by manufacturer for special ordering an item and a cancellation fee that they charge us. If the item has already been processed, we cannot cancel it. Please follow the return procedure. Once you have read and understand the following, please continue filling out the form. We monitor these form 2x a day Monday - Friday 7-3pm PST, excluding weekends and Holidays. Outside of these hours it will be monitored the next business day. Submitting the form is not a guarantee we can stop an order before it ships. Cancellation Request Once the form is completed and submitted it will go into a queue. We review in the order they have been submitted. The status of the product at the time of ordering (backorder, preorder, special order, in stock, etc) will be reviewed, along with the status of the processing on the order. We try and respond to these cancel requests rapidly, but often we are at the liberty of the manufacturers, and it can take up to 3 business days to get a reply. Once we have a reply as to whether this order can be canceled, you will hear from one of our support reps. If your order has been successfully canceled, you will receive the appropriate refund amount. Again, there may be fees depending on the status of the item you ordered. These are often passed down from the manufacturer and in turn, we pass them down to you. Backorders / preorders are subject to 5% cancellation fees (unless you elect store credit) and special orders are not able to be canceled. On rare occasions we have been able to cancel a special order, but the fees vary and will be shared with you by your assigned customer service rep. All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 10 days of delivery (no claims can be filed after 10 days of delivery). - If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.
- If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.
After contacting the carrier, please call our Customer Service at 877-474-4827 for further assistance. Upon delivery or pick up at a local terminal, you are responsible to inspect all packages prior to signing any documents! If damaged, be sure to make notes on documents (Bill of Lading or packing slip) prior to signing for the shipment. Report the damage to the shipping carrier immediately. Signing for the shipment notes that you are accepting the shipment as is. We do everything in our power to inspect and package everything before shipping but, due to the size and complexity of shipping some packages across the country, damage can occur. All damage must be noted with the shipping courier before signing and accepting the shipment. Damage caused by the shipping courier qualifies you for a replacement and/or credit only if all damage is noted with the courier before signing the documents (Bill of Lading or packing slip). If the damage is not noted upon receipt, this alleviates all liability of the courier, and we must open a damage claim. Damage claims must be seen through to completion before reimbursement (if any) is allotted for the damages. This process may take up to 30 days to complete. Please contact us with your invoice number and pictures of the damage so our team can help you out. Freight claims cannot be supported after 5 business days of being signed for. Do not install any damaged items if you would like to exchange them for replacement products. Installed items are not returnable. Product that has been installed, modified or has missing parts cannot be returned to us. If the merchandise qualifies for a Manufacturer's Warranty or guarantee, we will be happy to assist you in getting in touch with the original Manufacturer of that product. Look for warranty and guarantee information in the original product box. If a product is returned without the Return Goods Authorization (RGA) form the refund will be jeopardized. Without proof of delivery of the return then there will be no refund. Special orders must be paid for, in full, in advance and are non returnable. No refund will be issued on special ordered items. If merchandise is defective upon receipt, it may be returned to us within 30 days of receiving your order. You can request a gift card, an even exchange, full credit towards another purchase or a refund. At 4 Wheel Parts, we guarantee the workmanship of all of our products for a period of 30 days from the date of receipt. To extend the guarantee on your purchases, we recommend that you purchase an XTREME warranty. Most of our products are covered by Manufacturer's Warranties and/or Guarantees and cover the merchandise for a certain period of time after your purchase. We act as the agent between you, the customer, and the manufacturer. Check the documentation that you received with the merchandise for more information regarding the product warranty policy. Should your product fail after 30 days, please contact our customer service department and we will assist you in submitting a claim to the manufacturer. All returned items will be inspected for warranty eligibility. We or the manufacturer will replace, repair or refund the product based on our findings. In bound freight must be prepaid by the customer to one of our distribution centers for warranty inspection. Trans American Auto Parts and its subsidiaries will not be liable for any indirect, special, incidental or consequential damages from any products sold. We will not be responsible or liable for inconvenience, labor, legal fees or any other costs incurred while the item is being inspected or replaced. Warranties are non-transferrable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee. Exclusions from warranties:- Electrical and computer items.
- Tires.
- Engine upgrades are subject to inspection, and/or final approval by manufacturer for return and credit allowance.
- Any problem from misuse or improper installation.
- Damage to your vehicle.
- Cosequential costs or damages.
For warranties or guarantees that extend beyond that provided by the Companies or manufacturer; we recommend that you purchase one of our Road Hazard (XTreme). In some cases, tires and wheels may not be in the same location. In these cases, it will take a few days to bring them into the same warehouse. Once we have them in the same warehouse we will mount and balance your package and ship it to you. A sales team member will reach to confirm your order and give you a more precise timing after the order is placed. Once tire and wheels are mounted, they are not returnable. TPMS sensors are not included with your mounting and balancing unless purchased or supplied. Tires are covered under the manufacturer’s warranty only. No adjustments will be made in case of abuse by user, fire, theft, vandalism or alignment issues. Other issues such as road hazards, trued tires, under or over inflation, cut by vehicle, nail holes, cut punctures, flat spots, etc. are not covered. If you purchased a Road Hazard Warranty, we will follow our Puncture Repair procedure to determine if your tire should be repaired, at no expense, or replaced under this coverage. While the repair cost is covered under your warranty, the charge for re-balancing that tire is not covered. Maximum reimbursement or coverage is $25.00 per tire patch. If your tire becomes unusable due to road hazard related mishaps and cannot be repaired, we will pro-rate the adjustment based upon the remaining, unused tread on the tire. We will apply the credit towards the new purchase if below 50%. If 50% and above you will receive full credit towards the replacement tire. If the tire has been discontinued or superseded, then we will replace the unusable tire with a tire of same or equivalent brand, size, and tread wear (all terrain/mud terrain) of the current markup value or sell price. We will not cover the complete set. Remount and balance tire fees are not covered. Limitation of coverage: Coverage with Road Hazard Warranty extends for the full period of the mileage of the tire. This coverage is not transferable to a new owner, or if the owner mounts the tires on another vehicle. Coverage extends to such damage as un-repairable tread punctures damage from potholes, nails, glass and jagged metal which cause cuts, snags, punctures, impact breaks, bruises and rim cuts. Vandalism, theft, uneven wear or fire mishaps are not covered under this warranty. Road Hazard Warranty Information VIEW HOW TO DETERMINE TIRE TREAD PRORATION- Find the Manufacturer, style, part number for the tire, note the original tread depth (in/32nds).
- Using a tread gauge, measure the remaining tread depth at the center of the tread face.
- Locate the remaining tread depth (number) on the chart, the percent below is the percentage of remaining tread and will be used to determine the amount of credit the Customer will receive towards the purchase price of that new tire.
EXAMPLE:(Multiply the original purchase price by percentage to determine the amount of credit) - (A) Procomp
- (B) X Terrain
- (C) 31/10.050R15
- (D) 35031
- (E) 20.0
- (F) Remaining tread depth (in32nds)-8
- (G) Percentage of remaining tread - 40%
- Original purchase price $ 190.99 X .40% = $76.40
|
|
